DAHW lnternal Complaints Management Mechanism
(For complaints about corruption, violation of DAHW Code of conduct, Child protection policy, guidelines or any malicious acts or fraud)
Internal Complaint Management in case of Corruption, Acceptance of Advantages, Violation of DAHW Guidelines or other Malicious/ Fraudulent Acts. DAHW German Leprosy and Tuberculosis Relief Association maintains an internal complaint management in order to give employees, project partners or other persons associated with DAHW (e.g. members) the opportunity to present justified information and complaints regarding corruption, taking advantage, violation of the guidelines as well as other malicious/fraudulent acts in DAHW without having to fear disadvantages.
The internal complaints management is not responsible for complaints concerning the contractual relationship of employees or disputes within the company. This is the responsibility of the works council.
The internal complaints management system is structured in such a way that anonymity is maintained for persons who make such comments or complaints, but at the same time clarifying queries are possible. However, it is still possible to submit reports anonymously.
For this purpose, an external person is assigned to receive the first information. This person then decides who (person or committee) will be assigned to further process the tip. Documentation will be established for all tips received. The documentation is regularly submitted to the Supervisory Board for information at least once a year.
If there are well-founded indications of criminal acts, then in special cases the external person may also initiate legal action and, for example, call in specialized lawyers. ln such special cases, the Board of Management and the Supervisory Board must always be informed immediately. In the case of allegations against persons or management bodies, at least the next-highest superior/body must always be informed.
Technical approach:
DAHW maintains a specific email address/account that can only be viewed by the responsible external person. This person decides at his/her own discretion which person/body is assigned to further process the tip. An electronic file is created for each tip, in which the further follow-up is documented. A case is not closed until it has been approved by the Supervisory Board.
Any person or institution with serious and justified concerns about an alleged or actual violation of the Code of Conduct by DAHW employees* can submit their complaints or a tip - also anonymously - to the Ombudsperson in English, German, French or Spanish.
